Frequently Asked Questions

Returns of used, tested, or products that have lost their originality for any reason are not accepted.

Returned products must be in their original packaging, complete, and undamaged.

For returns made under the right of withdrawal (excluding defective products), the shipping cost is the responsibility of the customer.

Since shipping costs may be high for individual shipments, you need to create a return shipping code via our WhatsApp support line.

In this case, the return shipping cost will be deducted from your balance.

Cancellation and refund processes for orders received by you are completed within 10 business days of the products reaching Kendiedition.com, using the same payment method used for the original purchase.

Refunds for credit card payments are processed to the relevant credit card within 10 business days.

For installment payments, refunds are calculated monthly on your credit card, divided by the number of installments, depending on your bank's procedures. This process is determined by the relevant bank, not Kendiedition.com.

Currently, we do not ship internationally.

We are rapidly completing our infrastructure work and plan to start shipping worldwide very soon.

Don't forget to follow our Instagram account to stay updated on the latest developments.